BlackGold General Trading FZE
Human Resources Manager
• Partners with the leadership team to understand and execute the organizations human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning. Create and modify employee schedules with service levels in mind.
• Oversee the recruiting, interviewing, and hiring of new staff.
• Process employees' Working Visa
• Strategic Planning
• Oversees the daily workflow of the department Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.
Primary Builders
Production Engineer Intern
• Observe the production line.
• Identifying the problems within the production line.
• Ordered supplies and kept inventory at optimal levels.
• Provide feasible proposals using the DMAIC approach.
Convergys
Customer Service Representative
• Responding to customer inquiries.
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Oversee the recruiting, interviewing, and hiring of new staff.
• Routing inbound calls to the appropriate resources.
• Ensuring customer satisfaction through providing quality service.
